Black Benchtop Ceramic Well

If you are new to the spring water delivery service, not to worry, we have answered our most frequently asked questions.   This start up package includes:

• 1 x Benchtop Ceramic Well
• 1 x 15Litre Returnable Spring Water Bottles
• Free delivery

Tip: Once you have loaded your last spring water bottle on the dispenser, place an online order for your next delivery. On delivery day leave your empty 15litre bottles outside, in the secure place where you would like your full bottles left. Our service is non-contact and designed to be non-disruptive as most customers are not home when we deliver. If you have specific delivery instructions please note them on your order. With apartment buildings and multi story residential premises, keep in mind we deliver to a ground floor location only. We track the returned empty bottles, if they are unreturned/ lost we charge a replacement fee of $15 per bottle.  

1. How do I assemble my benchtop ceramic well?

See a YouTube demonstration video created by Olinda Spring Water by clicking this link https://www.youtube.com/watch?v=iaCviP2tJ-Q&t=113s This is by far our most popular benchtop dispenser for residential customers. The benchtop ceramic well comes in a box, ready for you to assemble. Thoroughly wash all parts before constructing your ceramic well. You should receive the ceramic well, spike which sits on top, 1 x white tap, 1 x washer already in the position to be on the OUTSIDE of the ceramic well and one nut for tightening which should be tightened from the inside.   https://www.youtube.com/watch?v=iaCviP2tJ-Q  

1. How does the 15Litre Spring Water Bottle sit on the dispenser?

The blue disposable cap that comes with the 15 litre Returnable Spring Water Bottles are designed to be pierced by the spike that sits on top of your benchtop ceramic well. Leave the cap on the bottle and place the bottle on top of your ceramic well, the weight of the bottle should pierce the cap naturally if you have aligned the spike with the centre of the blue cap.  

1. How often should I clean the benchtop ceramic well?

You should monitor the ceramic well each time you exchange the 15 Litre Returnable Spring Water Bottles. You may find that a quick clean between each use is the best way to monitor the cleanliness of the ceramic well, particularly on the inside of the ceramic well. The youtube link above, shows you how to disassemble and reassemble so you can clean each component. The ceramic well is dishwasher friendly.  

1. 14 Day Money Back Guarantee

We also provide a 14 day money back guarantee. If within the first 14 days after delivery you have found the dispenser or spring water does not meet your needs, contact us for a free pick up and we will refund your money in full once we have receipted the return.

Order and delivery instructions:

• At the point of bottling the spring water is charged with the same level of oxygen as it was in the aquifer and this reduces with time because the cap of the 15litre bottle is not a hermetic seal. We therefore recommend that the spring water is consumed within 8 weeks.
• Please place your online order before COB (Close of Business) the day before your delivery day.
• Empty bottles should be left out before 8am the morning of your delivery.
• We provide a contactless service.
• For apartment buildings with secured access, please make arrangements with our team to setup delivery notes for our drivers.
• We do not offer refunds once the 15 Litre Spring Water bottles have been delivered, please order the correct quantity.

Care instructions for our returnable 15 litre bottles:

• The empty bottles are returnable to Olinda Spring Water and for each delivery we take note of the quantity returned.

• After consumption of the spring water, please do not rinse or reuse the bottles.
• Any temperature above 55 degrees will deform the bottle as it has no BPA additive.
• When leaving the empty bottles out for exchange/ pick up, please keep them out of direct sunlight and away from heat.
• If you notice the bottle is damaged in any way, please leave a note on the bottle for our attention.
• If you’ve accidentally damaged, lost or unreturned a bottle there is a replacement fee of $15 per bottle (this is the cost for us to replace the bottle).
• Empty bottles are picked up when deliveries are made (as part of our carbon neutral program).
• If you are no longer using our service, we do pick up the bottles free of charge (please email sales@olindasprings.com.au to arrange a date of pick up)

Dimensions

You will need an additional 200mm height to insert the bottle freely.

• Width 260mm
• Depth 260mm
• Height 570mm